You have the freedom to design an item that best fits your needs. However, this also means that most items are made on order. This process usually takes two to three weeks. When your item ships, I will provide a tracking number. Since I am based in California, domestic shipments should take no longer than a few days after manufacturing is complete. International shipments may take longer. All outgoing shipments are free of charge.
If you are not entirely satisfied with your purchase, I'm here to help. You have 10 days to return an item from the date you receive it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. If you would like to cancel a recent order, please contact me immediately. Once I initiate an order, I can only lose money if a return or cancellation is requested, as it is unlikely I will be able to immediately find a customer that wants your customized order. However, I value customer satisfaction over a possible loss in revenue.
Once I receive your item, I will inspect it and notify you that I have received your returned item. I will immediately notify you on the status of your refund after inspecting the item. If your return is approved, I will initiate a refund to your credit card (or original method of payment). You will be responsible for paying your own shipping costs for returning your item.